Refund and Cancellation Policy

At Association of Core Film Producers Uganda Limited, we strive to provide the best possible experience for our users. Please review our Refund and Cancellation Policy carefully.

1. Cancellations

• Subscription Services: Users may cancel their subscription at any time. Cancellations will be effective at the end of the current billing cycle. No further charges will be applied after the cancellation date.
• Film Rentals/Purchases: Once a film is rented or purchased, it cannot be canceled or refunded due to the nature of digital content. However, if the content is inaccessible due to technical issues on our platform, we will investigate and offer a solution such as an exchange or refund.

2. Refunds

• Subscription Refunds: If you are not satisfied with your subscription, you may request a refund within the first 14 days of your initial payment. After this period, we do not offer refunds for subscription fees.
• Film Rental/Streaming Refunds: Refunds for rented films are only issued in cases of technical errors that prevent access to the content. If you experience problems viewing the film, please contact customer support within 24 hours of the issue for assistance or a potential refund.
• Incorrect Charges: If you believe you’ve been charged incorrectly, please contact us within 30 days of the transaction. We will review the charges and, if deemed necessary, process a refund.

3. How to Cancel or Request a Refund

To cancel your subscription or request a refund, please follow these steps:

• Subscription Cancellations: Visit your account settings and select the cancellation option. You will receive a confirmation email once your cancellation has been processed.
• Film Rental/Refund Requests: Contact our customer support team at hello@streameastfilms.com within 24 hours of your rental issue. Provide details about the issue, and we will work to resolve it as quickly as possible.

4. Non-Refundable Fees

Some fees, including but not limited to, special event access, promotions, and merchandise, may not be refundable. Please check specific product details at the time of purchase.

5. Modifications to the Policy

Association of Core Film Producers Uganda Limited reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated via email or posted on our website.